The hottest XOX chooses Cisco WebEx call center so

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XOX chooses Cisco WebEx call center solution to improve services

Lao Qin Ye translation

CTI Forum () news on April 28 (compiler/Lao Qin): Bhd and mlabs systems Bhd signed a supply and installation agreement (SIA) to implement the first remote cloud contact Center Powered by Cisco's WebEx in Malaysia and ASEAN

webex contact center solution will provide XOX contact center team with a more stable, efficient and inclusive remote work experience, so as to provide support for customers and dealers across the country

ng Kok Heng, CEO of XOX group, said that with the growth of users of XOX ecosystem, XOX needs a strong system to meet its expansion needs

cisco's WebEx contact center solution provides our contact center with higher cost-effectiveness to meet the growing needs of customers

he said in a statement: the most important thing is that it enables us to operate flexibly and adapt to the new normal

the implementation of this system also provides more employment opportunities for those who seek to work at home. Together with prism technology, it can capture the only 1 code established by using special fluorescent composite materials with large market space, which is usually invisible on the label, and also provides equal employment opportunities for single parents or people with physical disabilities

According to ng, the WebEx contact center solution enables the company to access a broader talent pool

last year, XOX successfully created more than 20000 jobs for Malaysians through the dealer Alliance Program. We need a support team to meet our users

he said: XOX is still committed to seeking innovative technologies in our working environment according to the digital aspirations of the country

at the same time, willphua, deputy general manager of mlabs research department, said that the company would make every effort to strengthen the business digitalization ability of customers

Phua said: this cloud based solution aims to become an open, extensible and customizable platform, providing XOX with the flexibility to integrate with future customer relationship management (CRM) applications, and can be expanded to meet its future business needs

the AI digital solutions provided by WebEx can enrich the customer interaction experience between enterprises and customers

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